Reference

Legal Terms for Your Account

Your legal rights, account duties, privacy choices, and wallet record rules are set out here before you open an account.

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arjunaslot Legal Terms for Your Account
CONTACT ROUTES

Reach Us About Legal Questions

Fast legal contact matters when you need a correction, access check, or written answer about your account. If you are in Jakarta or elsewhere in Indonesia, use the same channels and include your account name, registered phone number, payment rail, and the date of the issue. We answer account and legal requests daily from 09:00 to 01:00 WIB, with email kept for records that need attachment checks.

Team online

Live Chat

Use live chat for account access questions, cookie setting help, or quick confirmation of where to send a privacy request. We may ask you to confirm your phone number before discussing account-specific legal details.

WhatsApp

Message our WhatsApp line for wallet record checks involving DANA, OVO, GoPay, or QRIS. Send the transaction time and reference number, but never send your password or one-time login code.

Email

Email is the channel for formal correction, deletion, or account document requests because it preserves the full thread. Attach screenshots only when they show the issue, and cover private details not needed for the request.

DATA PRACTICE

Six Checks Behind Account Lawfulness

Legal handling is not only a page statement; it is part of how we operate your account.

Account data

We keep account details needed to identify you, run wallet checks, answer disputes, and apply our terms. Typical records include registered phone number, email, login time, device type, and account status.

Wallet records

DANA, OVO, GoPay, and QRIS references are matched against your account before we act on a wallet issue. This helps us verify deposits, withdrawals, charge questions, and refund handling without guessing.

Cookies

Cookies help keep your session active, remember language choices, and detect repeated failed sign-ins. You can clear them in your browser, but you may need to sign in again after doing so.

Security steps

We ask for account confirmation before sharing legal or wallet details through chat, WhatsApp, or email. Passwords and one-time codes are never needed by our team and should stay with you.

Retention

Records are kept only for account operation, dispute handling, legal needs, and security checks. When a record is no longer required for those purposes, we remove or separate it from active account handling.

Change requests

You can ask us to correct profile details, update contact data, or check a wallet record. We may request proof that links the request to your account before making a change.

Legal Questions You May Ask

These answers explain the legal parts you are most likely to need before and after opening an account. They cover eligibility, account data, wallet records, cookies, correction requests, and contact steps. If your matter involves a specific DANA, OVO, GoPay, or QRIS transaction, keep the reference number ready so we can check the record faster.

Our account terms apply to sign-in, wallet use, game access, support contact, and data requests. Access and eligibility depend on local law and are available only where local law permits.

We keep details needed to run your account, confirm wallet activity, answer disputes, and protect sign-in security. This may include phone number, email, device data, session time, and payment references.

Contact us through email or live chat with your account name and the data you want corrected. We may ask for proof that the request belongs to you before changing account details.

Yes, wallet references can be part of your account record when they relate to deposits, withdrawals, refunds, or disputes. We use them to trace activity and answer your request accurately.

You can ask us to remove data that is no longer needed for account operation, disputes, security, or legal duties. Some records may need to be kept for a period required by applicable rules.

Cookies help maintain your session, remember settings, and detect security issues. You can clear browser cookies, but doing so may sign you out and require a fresh login check.

Use email for formal requests because it keeps a written record and allows attachments. For urgent account access questions, start with live chat, then move to email if documents are needed.

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